Learning from Blurring

June 18, 2012

I went to the eye doctor recently; it was time to get new glasses. One of the tests, new this …

Never Again

May 10, 2012

It was a regional management conference; probably around 400 strong, with managers and sales people from facilities all across the …

April 9, 2012

“Grab a piece of paper. Make your best paper airplane.” And the management workshop immediately takes off! “Okay, let ’em …

April 5, 2012

“Have we lost our passion for service? When did people become complacent? We’re misfiring on the fundamentals . . . …

March 28, 2012

I was still early on in my career; I had made my first job change, and I soon would be …

March 25, 2012

I was very new to the company. I was in a meeting with the regional vice president and the regional …

March 19, 2012

We were 100 strong, spending an afternoon out of the corporate office in a department meeting reviewing progress and plans. …

March 11, 2012

Got a match? Matches aren’t quite so prevalent these days, but back in the day, they were; and back in …