People-Service-Profit
Federal Express, from its inception, has put its people first both because it is right to do so and because …
Tag Archives: Customer Service
My Starfish Reminder
The tide had washed ashore hundreds of starfish. They would soon die of exposure. Chris was tossing the starfish, one at a …
Right, But Not Helpful!
A man was flying in a hot air balloon and realized he was lost. He reduced altitude and spotted a …
