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johnponders

~ about life at work, mostly

Tag Archives: Customer Service

People-Service-Profit

September 16, 2013

Federal Express, from its inception, has put its people first both because it is right to do so and because …

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My Starfish Reminder

March 1, 2012

The tide had washed ashore hundreds of starfish. They would soon die of exposure.  Chris was tossing the starfish, one at a …

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Right, But Not Helpful!

February 25, 2012

A man was flying in a hot air balloon and realized he was lost. He reduced altitude and spotted a …

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Lessons come from anywhere. And everywhere...

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