Baffling
The company was under performing. There were recent layoffs, and rumors of more. The office of the CEO scheduled a …
Tag Archives: Engagement
People-Service-Profit
Federal Express, from its inception, has put its people first both because it is right to do so and because …
Friends and Family; Part 2
No family member (child — including step child and adopted child — sibling, spouse, parent, grandparent, grandchild, father-in-law, mother-in-law, sister-in-law, …
Friends and Family; Part 1
Friendship has no biological purpose, no economic status, no evolutionary meaning. But a new friend can reintroduce a woman to …
Find the Flow
“Flow” is being completely involved in an activity for its own sake. The ego falls away. Time flies. Every action, …
Catching Capability
Wow! Is that not cool or what! Next year’s Puppy Bowl MVP! That talented beagle is going to help us …
Just a Note; Just a Phone Call
It was a business trip like so many others. I was a regional operations manager at that time, making a …
Failing the Marshmallow Test
A bird in the hand is worth two in the bush. Okay, we all get the gist of this one. …
Cubicle Diamonds
An African farmer heard tales about people who had made millions by discovering diamond mines. These tales so excited the …
Never Again
It was a regional management conference; probably around 400 strong, with managers and sales people from facilities all across the …
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